Privacy Policy
Welcome to Smokey & Shadow! We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit www.smokeyandshadow.com (“Website”).
1. Information We Collect
We collect different types of information to improve our services and enhance your shopping experience. This includes:
1.1 Personal Information
When you interact with our Website, we may collect the following personal details:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment gateways)
- Account login details (if you register an account)
1.2 Non-Personal Information
We may collect non-personal information, including:
- IP address
- Browser type and version
- Device information
- Browsing behavior on our Website (pages visited, time spent, etc.)
- Cookies and tracking technologies
2. How We Use Your Information
We use your information for various purposes, including:
- Processing and fulfilling orders
- Managing customer service requests
- Sending order updates and promotional emails (with consent)
- Improving website functionality and user experience
- Personalizing product recommendations
- Detecting and preventing fraud or security threats
- Complying with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties in the following circumstances:
- Service Providers: Payment processors, shipping companies, and marketing platforms
- Legal Compliance: When required by law, court order, or regulatory authorities
- Business Transfers: In case of a merger, acquisition, or sale of assets
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Common types of cookies include:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us analyze traffic and improve performance
- Marketing Cookies: Used for targeted advertising
5. Data Security
We take appropriate security measures to protect your information using industry-standard practices, including:
Encryption: All sensitive data, including payment details, is encrypted using secure SSL/TLS protocols.
Secure Access: We restrict access to your personal data to authorized personnel only.
Regular Security Audits: Our systems undergo regular vulnerability assessments and security audits to prevent breaches.
Firewalls & Intrusion Detection: We use advanced firewalls and intrusion detection systems to monitor and prevent unauthorized access.
Data Minimization: We only collect and retain necessary data for the intended purpose, ensuring minimal exposure to risks.
Incident Response Plan: In case of a data breach, we have an incident response plan to promptly notify affected users and take necessary remedial actions.
However, no online platform is completely secure. We encourage you to use strong passwords, enable two-factor authentication (if available), and keep login credentials confidential.
6. Your Rights & Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal exceptions)
- Opt-Out: Unsubscribe from marketing emails
- Restrict Processing: Limit how we use your data in certain cases
To exercise any of these rights, please contact us at support@smokeyandshadow.com
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
8. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@smokeyandshadow.com
- Phone: +1-8722352375
By using www.smokeyandshadow.com, you agree to this Privacy Policy. Thank you for trusting Smokey & Shadow!
